Accelerate customer service
Build customer loyalty, enhance your brand presence, automate tasks, and use AI-powered data for accelererating customer service.
This frees up staff to spend more time with your customers and have more meaningful conversations
Artificial Intelligence and Bots provide an experience that transforms what humans can provide at light speed. As an example, a Bot can answer the phone in one ring, establish who you are and know what your calling about. It does this by looking up your phone number in your customer relationship management (CRM) software, and looking the history. A great use case is a car being serviced, the garage knows when yor car is due for a service.. so why not ask the caller if that's what they are calling about... and book it in?
Automation and natural language go hand in hand to shift simple, repetitive tasks, such as taking a dinner reservation or providing information, on to automated systems that may no longer require direct human intervention.
It's also fairly straightforward to extend this to Facebook and other social media channels so your customers can use your services how and when they want.
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