One of our clients was having difficulty with their business systems, they couldn't answer simple questions like "how many clients do we have?"
GoCloud was there to help. The first step was to complete a discovery as we needed to understand the business. We then mapped out all the processes and came up with a plan to migrate everything to MS Dynamics 365.
The old system was:-
- Bespoke and expensive to maintain and upgrade
- Very manual
- had no future improvement opportunities
- Unstable with frequent outages disrupting daily operations
By migrating to Dynamics 365 the business was digitalised, migrating from two systems into a single instance and having a clear plan for future improvements.
They can now see their end to end processes and have insight into their data and are able to make better business decisions.